pq111 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how pq111 ("we", "us", "our") collects, processes, stores, and protects personal information about individuals ("you", "User", "Player") who access and use the pq111 platform available at pq111.io, including all associated games, betting markets, and account services.

pq111 is committed to handling your personal data with the highest standards of transparency, integrity, and security. We recognize that our players in Bangladesh trust us with sensitive information, and we take that responsibility seriously. This Policy has been prepared in plain, clear English so that every player can understand precisely how their data is managed.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. Together these documents form the complete framework governing your relationship with pq111. If any aspect of this Policy is unclear, please contact us at [email protected] before continuing to use the platform.

2Data Controller

For the purposes of applicable data protection principles, pq111 acts as the data controller in respect of personal information collected through pq111.io. As data controller, pq111 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact us directly:

• Platform: pq111.io
• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We are committed to responding to all data-related inquiries within a reasonable timeframe and will acknowledge receipt of your request promptly.

3Data We Collect

pq111 collects personal data through several channels, including your registration form, account activity, payment transactions, and your interaction with our platform. The categories of data we collect are as follows:

3.1 Registration & Identity Data

• Full name as it appears on your government-issued identification
• Date of birth (to verify that you are 21 years of age or older)
• Username chosen during account creation
• Email address and mobile phone number
• Residential address (city, district, division within Bangladesh)

3.2 Identity Verification (KYC) Data

• Scanned copy or photograph of your National Identity Card (NID), passport, or other government-issued photo ID
• Selfie or live photo for facial verification where required
• Proof of address documents where applicable

3.3 Financial & Transaction Data

• Mobile banking account references for bKash, Nagad, Rocket, and Upay transactions
• Transaction identifiers, timestamps, deposit amounts, and withdrawal records
• Account balance history and wagering activity logs

3.4 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session timestamps, pages visited, and features used within pq111
• Referral source (where applicable)

3.5 Communications Data

• Records of your correspondence with pq111 support, including emails and live chat transcripts
• Feedback and survey responses you voluntarily submit

We do not collect sensitive personal data beyond what is strictly necessary for age verification and identity checks. We do not knowingly collect data from individuals under the age of 21.

4How We Use Your Data

pq111 processes your personal data only for specified, explicit, and legitimate purposes. The table below summarizes each processing purpose and its corresponding legal basis:

pq111 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or having a clear legal basis to do so.

5Data Sharing & Disclosure

pq111 does not sell, rent, or trade your personal information. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose:

5.1 Service Providers & Technology Partners

We engage carefully selected third-party service providers who process data on our behalf under binding contractual data protection agreements. These include KYC verification providers, payment processor infrastructure partners, fraud prevention and risk analysis services, cloud hosting and security providers, and customer support platform providers. All such third parties are required to maintain confidentiality and to process your data solely for the purposes we specify.

5.2 Game Providers

Where you play games powered by third-party studios — such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming — limited technical data (such as a player session token and bet amounts) may be passed to the game provider's servers to facilitate gameplay. These providers operate under their own data protection frameworks and are bound by contractual obligations with pq111.

5.3 Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed directly by the relevant payment provider. pq111 shares only the transaction reference information necessary to complete the transfer. Full payment credentials are never stored on pq111 servers.

5.4 Legal & Regulatory Disclosures

pq111 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of pq111, our players, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of pq111's assets, personal data held by pq111 may be transferred to the acquiring entity. You will be notified of any such change via a notice on the platform prior to the transfer taking effect, and the acquiring entity will be bound by the terms of this Privacy Policy.

6Data Retention

pq111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active account relationship with you, and to comply with our legal and regulatory obligations. The key retention periods are as follows:

• Active account data: Retained for the duration of your registered account, plus a minimum of five (5) years following account closure to satisfy financial record-keeping and anti-money-laundering requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, regardless of account status.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution purposes.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes, then anonymized or deleted.
• Marketing consent records: Retained for the duration of your consent and for a period thereafter sufficient to demonstrate compliance.

Once the applicable retention period has expired, data is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual player.

7Data Security

pq111 implements a layered approach to information security, combining technical, organizational, and procedural safeguards to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure.

Our technical security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data fields including passwords (stored as salted cryptographic hashes, never in plain text)
• Firewalls, intrusion detection systems, and regular penetration testing of our infrastructure
• Access controls ensuring that only authorized pq111 personnel can access personal data, on a strict need-to-know basis
• Multi-factor authentication on internal systems that handle player data
• Regular security audits and vulnerability assessments

While pq111 takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pq111 will notify affected players without undue delay and will take all necessary steps to contain and remediate the incident.

You are also responsible for maintaining the security of your pq111 account. Choose a strong, unique password, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been compromised.

8Cookies & Tracking Technologies

pq111 uses cookies and similar technologies to improve your experience on the platform, maintain session continuity, and gather aggregate analytics about platform usage. Below is a summary of the cookie categories we use:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens. These cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language settings and display options to provide a more personalized experience across sessions.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most frequently, where users spend the most time, and where technical errors occur. Data collected is aggregated and anonymized.
• Performance Cookies: Used to monitor platform performance, load times, and server responsiveness so we can identify and resolve issues quickly.

You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the pq111 platform. For browsers used on mobile devices in Bangladesh, most modern browsers provide granular cookie controls within the privacy or settings menu.

9Your Data Rights

pq111 respects your rights in relation to your personal data. As a pq111 player, you have the following rights, which you may exercise by contacting us at [email protected]:

10Minors & Age Restriction

pq111 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. All new accounts are subject to age verification as part of our standard KYC process, and any account found to belong to a person under 21 will be immediately suspended, all funds will be returned (excluding bonus funds), and all data collected will be securely deleted in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a minor has registered an account on pq111 without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly. pq111 is fully committed to protecting minors from the potential harms associated with online gambling, and we support responsible gaming initiatives targeted at this concern.

11Changes to This Policy

pq111 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email or through a prominent notice on the pq111 platform.

We encourage all players to review this Privacy Policy periodically to stay informed about how pq111 protects their personal data. Your continued use of the platform following the publication of any changes constitutes your acknowledgment of those changes. If you disagree with a material change to this Policy, you should discontinue use of pq111 and may request account closure by contacting our support team.

12Contact Us

If you have questions, requests, or concerns about this Privacy Policy or about how pq111 processes your personal data, our support team is available around the clock and will be glad to assist you:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Typical Response Time: Within 2–4 hours for privacy-related requests

When submitting a data-related request, please include your registered username and a clear description of your request so that our team can verify your identity and process your query as efficiently as possible. We are committed to handling all privacy requests with care, discretion, and without undue delay.